Shipping policy

Shipping Policy

Thank you for shopping with Smart Nexus! We are dedicated to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery

We offer free shipping on all orders. Estimated delivery times are:

Standard Delivery: 7–15 business days

Delivery times are estimates and may vary depending on your location and external factors beyond our control.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can follow your package every step of the way.

Shipping Locations

We currently ship within the United States. If you have questions about shipping to a specific location, feel free to contact us.

Delays

While we always aim to meet our estimated delivery windows, occasional delays may occur due to high demand, weather conditions, or other unforeseen circumstances. We appreciate your patience and will keep you informed if any issues arise.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos showing the damage. If your package has not arrived by the expected delivery date, please contact us with your order number so we can investigate. We will do our best to make it right.