Refund policy

Refund & Return Policy

At Smart Nexus, we stand behind the quality of everything we sell. If something isn't right, we'll work with you to make it right — but we do ask that you follow our process to keep things fair for everyone.

Return Window

You have 15 days from the date of delivery to request a return. Requests made after this period will not be accepted.

Before You Return — Proof Required

All return requests must be submitted with supporting evidence. Before we approve any return, you must contact us at support.smartnexus@gmail.com with:

Your order number
Clear photos or a short video of the item showing the issue
A brief description of the reason for return

Returns requested without proper proof will not be approved. This helps us resolve your issue faster and ensures a fair process for all customers.

Eligibility

To qualify for a return, your item must be:

Unused and in its original condition
In the original packaging with all tags intact
Accompanied by proof of purchase

Non-Returnable Items

The following are not eligible for return:

Final sale or clearance items
Opened personal care or hygiene products
Items damaged due to misuse, negligence, or improper handling
Gift cards

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as Smart Nexus cannot be held responsible for items lost in transit during the return.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome within 3 business days. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the credit.

Exchanges

We replace items only if they arrive defective or damaged. Submit your photo evidence within 48 hours of delivery to support.smartnexus@gmail.com and we'll sort it out promptly.